BCC Distribution Support
At BCC Distribution, we believe in providing comprehensive SAP solutions and barcoding systems for our clients. Doing so allows us to design unique solutions for each of our clients so they can excel in their business operations. At BCC Distribution, we handle everything from SAP solution blueprinting to hardware staging and everything in between. We also provide extensive implementation and support services, including hardware and software maintenance, through our dedicated and in-house customer support department, SupportLine.
Once we’ve provided our clients with their mobile SAP solution, barcoding scanning and printing products, or RFID deliverables, our expertise doesn’t end there. We’re committed to ensuring that our clients have continued success with our solutions and services, so we offer a focused support department for our clients to receive tailored customer service. Our dedicated customer service is our assurance for continued and mutual success. Between hardware and software maintenance and support for all of our services and deliverables, combined with our SupportLine for a complete support offering to enable our clients to thrive using their BCC Distribution delivered solution.
Our Dedicated Support Department: SupportLine
While we have a customer service team to answer general software, products, and services questions, we at BCC Distribution are proud to have SupportLine, our dedicated customer service exclusive to our clients. By facilitating direct troubleshooting between our in-house experts and our clients, we’re able to solve maintenance challenges quickly and efficiently. SupportLine can help with any questions, concerns, or inquires that our existing clients may have about any of our mobility and barcoding solution deliverables. We will track SupportLine tickets until they’re completed, and our clients receive helpful solutions. SupportLine provides a unique opportunity for BCC Distribution to address challenges and structure resolutions specific to our client’s business requirements.
Technical Support, Maintenance, and Software Updates
As valued BCC Distribution customers, you’ll be able to receive detailed technical support and effective maintenance where our experts recommend it. Correct guidance, regular maintenance, and updating when required helps to extend the lifecycle of your BCC Distribution deliverables. If your team has a question regarding technical support, maintenance, and/or software updates, be sure to submit a SupportLine Inquiry so your barcoding solutions can continue to maintain your optimized inventory operations.
Need Help Right Away?
After submitting an inquiry to SupportLine, feel free to check out our SAP and Barcoding Knowledge Base in our Resources page, just in case you find the answer you’re looking for! Our Resources page has webinars and informational articles regarding our products and what we do at BCC Distribution. You’ll also find news about the latest developments in SAP technology – maybe you’ll find another one of our solutions that can transform your operations. SAP solutions are constantly evolving. Our Resources page not only has the newest updates for SAP tech, but it may also have the answer to your question.
Not a BCC Distribution Client Yet?
Is your company looking for SAP solutions support but isn’t a part of our BCCD family yet? No worries! While our SupportLine is our direct hotline for client inquiries, you may contact us through either our general inquiries form or through the following contact information:
BCC Distribution, Inc.
7529 Baron Drive
Canton, MI 48187
+1 (877) 770-SCAN | +1 (877) 770-7226
When contacting us for a general inquiry, be sure to provide your name, company, phone number, email address, subject, and how we can help you. We welcome any inquiries regarding our products – such as end-to-end SAP solutions, barcode scanners, barcode printers, RF terminals and tablets, RFID scanners, RFID printer encoders, mobile scanners, handheld scanners, and more. At BCC Distribution, we’re unique in our ability to provide end-to-end SAP solutions, from design and blueprinting to pre-testing and staging for many different industries.